the learning & performance improvement group, llc

Expert Consulting regarding the transportation of the elderly and persons with disabilities.

Safety Plan & Policy Developer

• conduct Safety Plan Readiness Assessments for Public Transit providers
• develop Safety Plans as required by FTA’s Public Transportation Agency Safety Plan regulations
• revise and create policies and procedures in accordance with the Federal Transit Administration (FTA) Safety Management System (SMS) regulations and best safety practices
• assess, revise, and develop policies and procedures for Non-Emergency Medical Transportation (NEMT) providers nationwide

Compliance Auditor, 

• review and analyze wheelchair and passenger securement training programs to determine if aligned with industry best practices
• audit NEMT brokers and providers to ensure service contract compliance and safe practices
• audit paratransit service providers to ensure ADA compliance and safe practices.
• evaluate safety & security programs of community transportation providers nationwide through the Community Transportation Association of America (CTAA)

Training Program Developer

• created latest version of the industry standard training program, Passenger Assistance, Safety, and Sensitivity (PASS) 7.0 Online and Passenger/Wheelchair Securement Virtual Classroom Train-the-Trainer Certification course for CTAA
• authored wheelchair and passenger securement manual for CTAA’s PASS 7.0 classroom
• authored A Guide to the Americans with Disabilities Act (ADA) for Non-Emergency Medical Transportation Providers (NEMT) for CTAA
• co-developer of CTAA’s Certified Safety & Security Officer Certification program
• created CTAA’s Rideshare Accessibility, Safety, and Sensitivity (RASS) online and classroom training program for Transportation Network Companies (TNC)

Certified Master Trainer for CTAA providing training to

• certify driver Instructors in PASS for community transit, NEMT, and TNC operators nationwide
• certify safety and security officers for community transit systems nationwide in support of the Federal Transit Administration’s Bus Safety & Security Program

Leadership

• directed the Office of Training & Development for a 3,000+ employee urban public transit  provider which included Bus/Rail maintenance and transportation; Safety; and Client Services training and development
•  managed procurements and vendor relations with international firms, colleges, and universities for product development and delivery, and price negotiations
• provided guidance and technical assistance to community transportation programs in      areas such as safety & security; short & long-term program improvements; budgeting; facilities & equipment purchasing
•  served on a national committee which formulated industry standards used by the      Federal Transit Administration for vehicle safety & performance measurement
• fostered  effective communication between local, state, and federal government      officials to improve funding, manage expectations, and facilitate project implementation

Organizational Improvement

• actively participated in organizational strategic business planning and development      for public and private sector organizations
• evaluated  and strategically employed alternative training solutions such as e-learning, including web-based and computer-based training; vehicle simulators; mentoring programs; upward mobility programs
•  conducted  performance improvement workshops nationally
• implemented a learning management system to track employee development progress; capture and analyze organizational training data; and improve product offerings

Technology/Operations

• developed policy & procedures that assured product, warehouse, and construction plant safety & product quality
• served on various safety committees, which were responsible for maintaining policies and procedures to assure a safe work environment in various work settings
• conducted national workshops to train public transit system employees on vehicle safety, quality assurance inspections, and technical specification writing
• statewide vehicle purchases, which included technical specification writing and assuring all vehicles met Federal Motor Vehicle Safety standards, and specifications.
• implemented technical skills training needed to repair and maintain state-of-the-art bus and rail vehicles and equipment

• Community Transportation Association of America (CTAA)
• First Transit
• SunLine Transit
• Erie Transit
• LogistiCare Solutions (now MotivCare)
• Transportation Association of Maryland (TAM)
• Minnesota Department of Transportation
• CareSource Management Group
• Washington Area Metropolitan Transit Authority (WMATA)
• Savin & Bursk, 
• Lewis Brisbois Bisgaard & Smith, LLP,
• North American Risk Services
• McAfee & Taft